Avoid Managed Services Confusion
One of my passions is analyzing IT industry data to keep up-to-date with technology changes and gain market insight I can share with our Partners and the MSP community. This can be difficult due to the...
View ArticleLevels to MSP Success
I’ve been thinking a lot about the Gartner IT Infrastructure and Operations Maturity Model, neatly summarized here. The model focuses on how organizations handle their IT infrastructure, and the people...
View ArticleThink Like An IT Department
I’ve been saving this for a while, because I thought it was interesting and wanted to think about it a bit. Don Jones wrote a piece in the April 2012 issue of Redmond Magazine where he offers advice to...
View ArticleCutting Through The Cloud
I attended the Microsoft Worldwide Partner Conference this July. With Level Platforms offices in Toronto, where the conference was this year, it was simply too good an opportunity to pass by....
View ArticleGet On To My Cloud
I recently took some of the Level Platforms team to the UK to visit both the CompTIA UK Community meeting, as well as the Synaxon National Conference. I had the chance to speak on some of our current...
View ArticleParanoid or Peace of Mind
I’m completely paranoid about backup. I admit it’s almost to the point of a problem. My primary desktop is now backed up in three different ways, including two on-premise backups and one offsite cloud...
View ArticleCloud vs. Mobility
Two of the hottest topics in technology publications, and consistent themes when I speak with the managed services community, are cloud and mobility. Cloud was the hot topic for 2011, and continues to...
View ArticleFacebook – Your Trusted Security Advisor
I usually do my personal system upgrades on weekends, and the upgrade to iOS 6 on my iDevices and Mac OS X 10.8.2 coincided over the same weekend. I did both upgrades, as there were a number of new...
View ArticleEducation, Trust and Value with Network Audits
Before joining Level Platforms, I ran an MSP delivering managed services and consulting to small business customers in the Washington DC area. One area of significant focus when managing my business...
View ArticleLevel Platforms over the Pond
As the Level Platforms team made its way back from Orlando after another successful Next Level Summit and IT Nation show last week, our attention quickly turned to a flurry of events and activities...
View ArticleThe Level Platforms Mobile Device Debate
There’s an interesting internal battle brewing at Level Platforms over mobile device deployment trends, pitting Director of Partner Community Dave Sobel against CEO Peter Sandiford. Before anyone...
View ArticleMobile Debate – BYOD Will Lead the Way
I love a good debate. It brings out ideas for discussion, and challenges good intellectual pursuit. It’s also an awful lot of fun. Discussing the idea of Mobile Device Management (MDM), there are two...
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The “Integrated Computing World”
I recently spotted an interesting graph. As a channel, we’re used to analyzing mobile devices as a distinct segment from desktops and servers. Viewing the IT ecosystem as an integrated “computing”...
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